2nd Line Support Analyst

Do you want to work for a company who can  a varied and rewqarding working environment? Would you like the opportunity to use your IT skills to both support existing employees and also to build and implement new solutions? Are you looking for an opportunity to be part of a genuinely supportive and progressive team? Great - please get in touch today.

This leading law firm is keen to build on a successful 2024 by adding a further 2nd line Support Analyst to their team. This is a genuine opportunity to support the team across all offices and to play your part in building and implementing new solutions to help propel the business to further growth in 2025. As a 2nd line Support Analyst you will gain opportunities for further career progression, ongoing training in a friendly and professional area.

Benefits

• Excellent benefits package including parking
• Annual bonus potential
• Hybrid working available on completion of probation

What are the day-to-day responsibilities of the role:

• Provide IT support to users either in person or remotely
• Play an active role in IT projects including analysis and implementing solutions
• Work closely with a range of stakeholders including lawyers, marketing, support team to ensure solutions are fit for purpose

Required Skills and Qualifications:

• Previous experience in a technical 2nd line support role
• VMware 7 experience and MS Azure support experience
• Windows Server, Active Directory & Office 365 configuration skills
• Windows 10 /11
• Previous experience of ITIL frameworks
• Previous Professional Services experiences - preferably Legal -  is desirable

My client is offering an annual salary of up to £30,000 + bonus depending on experience. 

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.

At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs.

• Hooray is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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