2nd Line Support Engineer
Posted 3 days ago
- Birmingham, West Midlands
- Any
- External
- Expires In 3 months
JOB ID Reference: #(phone number removed)
IT Support Engineer - 2nd Line
Company Location: Birmingham, B19 (Office Based)
Timings: 7.30-4pm (Mon-Thu) and (phone number removed)pm (Fri)
Salary: up to £33k/year
About the Company:
Our client specialises in the design and manufacture of cutting-edge electrical control systems and specialist lighting for both land and sea applications. With a rich heritage dating back to 1832, they have become a trusted supplier to the British Royal Navy and other high-profile clients. Their expertise includes marine switchboards, explosion-proof lighting, and advanced LED technology for rail and hazardous environments. From their Birmingham headquarters, they offer comprehensive solutions encompassing design, engineering, manufacturing, and installation, supported by a highly skilled team dedicated to innovation and excellence.
About the Role:
Our client is offering an exciting opportunity for an IT Support Engineer to join their dynamic team in Birmingham City Centre. As a key player in the production, assembly, and test facility, you will support cutting-edge technology for defence and industrial markets, including ATEX Lighting and Electrical Distribution.
Why Join Our Client?
* Innovative Environment: Work with advanced technology and contribute to impactful projects across diverse sectors like Aviation, Space, Defence, Rail, Medical, Scientific, and Oil & Gas.
* Career Growth: Take on a pivotal role reporting directly to the IT Manager, with opportunities to influence IT strategies and processes.
* Team Spirit: Be part of a committed team that values ethical conduct, compliance with laws and regulations, and respect for each individual.
Key Responsibilities:
* Manage day-to-day IT operations, ensuring the availability and efficiency of all IT systems and services.
* Support users and manage external services provided by third-party suppliers.
* Oversee team activities, ensuring processes run smoothly and SLAs are met.
* Update and patch software to align with security standards.
* Maintain high business security standards.
Technical Requirements:
* Proficiency in Azure
* Experience with Intune / Autopilot
* Strong knowledge of Office 365
* Expertise in Active Directory and Windows 11 deployment
* Hands-on experience with Fortinet Firewalls and networking (routers, firewalls, cabling, patching)
* Familiarity with Group Policies
* Experience with Solidworks/PDM, ideally in a manufacturing environment
* Understanding of Microsoft Business Central (desirable but not essential)
* ITIL certification or experience
What You Need:
* A full UK Driver’s Licence
* Eligibility to work in the UK, specifically British citizenship without dual nationality for security reasons
* At least 3 years of experience in a 2nd and 3rd Line Support role
Apply Now: Join our client’s innovative team and make a real impact in a high-tech, forward-thinking environment. This is your chance to advance your career, work with exciting technology, and be part of a company that values your contributions. Don’t miss out—apply today
IT Support Engineer - 2nd Line
Company Location: Birmingham, B19 (Office Based)
Timings: 7.30-4pm (Mon-Thu) and (phone number removed)pm (Fri)
Salary: up to £33k/year
About the Company:
Our client specialises in the design and manufacture of cutting-edge electrical control systems and specialist lighting for both land and sea applications. With a rich heritage dating back to 1832, they have become a trusted supplier to the British Royal Navy and other high-profile clients. Their expertise includes marine switchboards, explosion-proof lighting, and advanced LED technology for rail and hazardous environments. From their Birmingham headquarters, they offer comprehensive solutions encompassing design, engineering, manufacturing, and installation, supported by a highly skilled team dedicated to innovation and excellence.
About the Role:
Our client is offering an exciting opportunity for an IT Support Engineer to join their dynamic team in Birmingham City Centre. As a key player in the production, assembly, and test facility, you will support cutting-edge technology for defence and industrial markets, including ATEX Lighting and Electrical Distribution.
Why Join Our Client?
* Innovative Environment: Work with advanced technology and contribute to impactful projects across diverse sectors like Aviation, Space, Defence, Rail, Medical, Scientific, and Oil & Gas.
* Career Growth: Take on a pivotal role reporting directly to the IT Manager, with opportunities to influence IT strategies and processes.
* Team Spirit: Be part of a committed team that values ethical conduct, compliance with laws and regulations, and respect for each individual.
Key Responsibilities:
* Manage day-to-day IT operations, ensuring the availability and efficiency of all IT systems and services.
* Support users and manage external services provided by third-party suppliers.
* Oversee team activities, ensuring processes run smoothly and SLAs are met.
* Update and patch software to align with security standards.
* Maintain high business security standards.
Technical Requirements:
* Proficiency in Azure
* Experience with Intune / Autopilot
* Strong knowledge of Office 365
* Expertise in Active Directory and Windows 11 deployment
* Hands-on experience with Fortinet Firewalls and networking (routers, firewalls, cabling, patching)
* Familiarity with Group Policies
* Experience with Solidworks/PDM, ideally in a manufacturing environment
* Understanding of Microsoft Business Central (desirable but not essential)
* ITIL certification or experience
What You Need:
* A full UK Driver’s Licence
* Eligibility to work in the UK, specifically British citizenship without dual nationality for security reasons
* At least 3 years of experience in a 2nd and 3rd Line Support role
Apply Now: Join our client’s innovative team and make a real impact in a high-tech, forward-thinking environment. This is your chance to advance your career, work with exciting technology, and be part of a company that values your contributions. Don’t miss out—apply today
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