2nd Line Support, permanent vacancy in Neath

I am currently supporting my private sector client to recruit a 2nd line support engineer to join their growing team.
You will be working with the Team Manager to be responsible for maintaining and supporting business applications, infrastructure and hardware across the global network. You will deliver 1st and 2nd line support to the business via the service desk system to administer and maintain corporate infrastructure services.
Key Tasks
-Provide 1st and 2nd technical support (OnPremise, Remote or via Phone/Teams telephony)
-Provide high level customer service
-Analysis, diagnosis and solution of client problems on OS and application level, including management via InTune and MECM
-Install and configure business devices
-Create and administer staff log ins
-Liaise with external suppliers and support teams where required
Desirable Characteristics Include;

• Completed professional education in the field of IT and some years of experience
• Good working knowledge and administrative experience in core infrastructure services.
• Strong working knowledge and experience of current client products such as MS Windows 10/11, MS Office 365 and Apple IOS/Android
• Good working knowledge and experience of other operating systems, including mobile platforms.
• Very good knowledge of Cloud Technologies, AD, MS Entra
• Very good knowledge of hardware products from DELL, HP, Apple, Samsung, Lexmark, ZEBRA, Canon.
• Good knowledge of printing services incl. print management with MS PrintServer
• Good knowledge/handling of an ITSM tool (preferred ServiceNow)
• Strong customer and service orientation combined with good manners
• Excellent analytical and problem-solving skills
• Confident and professional telephone manner and excellent communication skills as well as enjoy working in a team.
• A full driving licence and valid passport.
• Personality with a high level of professionalism, self-responsibility, risk awareness, proactivity, and accuracy
• Willingness to participate within our 18x6 on-call support as well as international business travel up to 5% per year

What you'll get in return
-33 days holiday including bank holidays
-Access to free remote private GP appointments
-2.5% salary sacrifice and 7.5% employer contribution scheme
-Easily reachable by car or by public transport
-Free parking
-A variety of training available for personal development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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