2nd Line Support

We are recruiting a highly motivated Desktop Support Technician to join a dynamic team, providing high-quality 1st and 2nd line IT support. Based in Driffield, this full-time role offers an excellent opportunity for an IT professional to contribute to the organisation’s IT infrastructure while working in a supportive environment.
Key Responsibilities:

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• Provide IT support across the organisation, ensuring a high level of customer service in line with ITIL principles.
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• Diagnose and troubleshoot hardware, software, and network issues efficiently.
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• Build, configure, and deploy laptops, mobile phones, and tablets, ensuring smooth device lifecycle management.
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• Perform system administration tasks, including user management in Active Directory and Exchange.
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• Maintain accurate records of IT issues, resolutions, and asset management.
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• Support mobile device and application management across Microsoft, Apple, and Android platforms.
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• Identify and escalate security risks where necessary.
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• Work on strategic IT projects and contribute to continuous service improvement.
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Key Requirements:

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• 3-5 years’ experience in a customer-facing IT support role.
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• Strong imaging and build skills for laptops and mobile devices.
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• Excellent troubleshooting skills with a methodical and logical approach.
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• Proficiency in Windows OS, Windows Server, Active Directory, and Exchange.
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• Working knowledge of wireless technologies and IT asset management.
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• Strong interpersonal and communication skills, with the ability to engage with users at all levels.
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• Highly organised, self-motivated, and capable of working independently.
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• Full driving licence and access to own transport.
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This full-time, Monday to Friday role offers a salary of up to £30,000, depending on experience. It is a fantastic opportunity for a dedicated IT professional seeking career progression within a forward-thinking company.