3rd Line IT Support Engineer

3rd Line Support Engineer – Hybrid (Cambridgeshire) – £40k + £5k on call3rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | HPESalary: £40,000 + £5,000 on call allowanceLocation: Hybrid (Cambridgeshire)Are you a 3rd Line Support professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support the development of your career? If so, I have a fantastic opportunity for you!I’m looking to speak with individuals who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1st and 2nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements.Key ResponsibilitiesProvide daily network and infrastructure support and analyse system requirementsAnalyse existing infrastructure and make recommendations for improvementsResolve technical problems to meet business requirementsInvestigate service, system and process faults and implement preventative measuresRespond to incident reports and investigate as necessaryAssist in the implementation of backup and restoration strategiesAct as a technical escalation point for the service delivery team for infrastructure issuesCreate, update and maintain technical documentation as and when requiredSupport and mentor 1st and 2nd line staffThe Ideal CandidateAbility to communicate with stakeholders at all levelsCapable of prioritising a busy workloadStrong problem solving skillsWorks to exceptionally high standards and promotes that behaviour in othersGood collaborator with a ‘can do’ attitudeProactive attitude with regards self developmentDesired experience with:Networking SkillsLAN/WANTCP/IPVMwareSQLVeeamCisco/MerakiCloud BackupsIf you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.Xpertise are acting as an employment agency and business