7861091

Essential

• Experience of answering enquiries relating to CTAX billing and recovery.


• Experience of using Revenue systems such as NEC Northgate.

Background

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.

You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key Responsibilities

• Handling inbound calls related to Council Services including Council Tax.


• Assist residents with understanding their council tax bills, payments and account details.


• Set up and manage Direct debits, payment plans and other payment options.


• Assist with Council tax related issues such as arrears, disputes and exemptions.


• Ensure compliance with council policies, procedure and legal requirements.


• Maintain accurate up to date record of customer interactions.