Customer Service Administrator

Our client based in Farnborough are seeking an Account Administrator to join their team! You would be responsible for contributing to one of our key client relationships, manage administrative functions and will be part of a collaborative team!

Duties

Manage and coordinate training bookings for our candidates, ensuring all schedules are accurate and everything runs smoothly.

Serve as the first point of contact for candidates, assisting with any questions or updates regarding the training process.

Assist in building and maintaining a strong reputation by providing excellent customer service and encouraging positive reviews.

Help onboard customers onto the training program, ensuring they have all the necessary information and materials.

Utilise Excel and specific programs to track, analyse, and report on key areas of performance, ensuring all tasks and goals are met in a timely manner.

Skills and Experience

Strong organisational and time-management skills to handle a variety of tasks in a fast-paced environment.

Excellent communication skills, both written and verbal, to provide outstanding customer support.

Proficiency in Microsoft Excel and other office-based software to track data and generate reports.

Ability to work independently and as part of a team to achieve goals.

Positive, proactive, and solution-focused approach to challenges.