Account Director, Client Services

Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique people power & platform power approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. What are we looking for? In this exciting role you will work directly with some of our most high profile clients and social platforms. You will work collaboratively with the London team and report into the Business Director, while being responsible for successfully nurturing and growing our client relationships and partnerships across EMEA. Roles & Responsibilities Strong focus on the growth of strategic and key accounts, with expert knowledge of the creator industry. Line manager to Account Managers, can hold direct reports accountable and provide insightful and strategic solutions and recommendations to support the growth and retention of their accounts. Leads by example within the team across all key accounts, growing and nurturing our clients, and positioning us as a trusted, reliable partner while maintaining and enhancing our reputation. A main point of contact for clients and partners, considered to be a reliable and responsive team leader, and industry expert. High-level oversight across the team - ensures all tasks are being executed inline with both platform partner and Business Director standards and expectations. Can source and sign-off on effective solutions for complex campaign related issues. Strategic, commercial and analytical thinker - applies deeper level thinking and detail to delivery, client management, partnerships, and reporting. Leads on developing impactful content strategies; show your experience and advice on what works. Ability to lead on creating post campaign reports, working closely with the measurement team and presenting them to clients. Highly-organised & effective leader. Focused on continuously improving and scaling client service and delivery, while maintaining high standards and driving efficiencies for high impact results. Experience working multi-channel and multi-market across a variety of verticals such as: Retail, E-commerce, Sport, Entertainment, Tech, Auto, Finance, CPG and Travel. Knowledge of different platform features, formats, placements, and cross-funnel solutions such as; TTCX, TTCM, Top-View, TikTok Shop etc is preferable but not mandatory. Experience: Operating at Account Director or Client Partner level and the ability to not just help us win business, but the ability to nurture and grow our client relationships. Existing experience in influencer marketing or media / advertising. You are passionate about and have an understanding of influencer marketing, social media and digital marketing and how it s evolving. You are commercially aware, organised, confident and communicate exceptionally well. You are meticulous with your planning and can think of creative ways to get ahead of the game and exceed your targets. You are a self starter and happy to work autonomously as well as part of a team. (some of our) Benefits & Perks: Career Framework approach to levelling to ensure our compensation and progression is competitive 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs) Office first hybrid approach with 3 days in our London HQ Working hours are 9am - 5pm (core hours 10am - 4pm to support flexibility) & 4pm finishes on a Friday! Private Healthcare through Vitality Wellbeing support through Vitality including EAP & Mental Health cover Yearly tenure celebrations Cycle to work scheme Company wide offsites, seasonal celebrations and events In office snacks & monthly lunches At Influencer, we re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry. #J-18808-Ljbffr