Account Director, Social

The role The Account Director be the champion of delivering great work, on time and on budget for our clients. You will be responsible for leading the day-to-day of key projects across B2C and B2B discplines including eCommerce, CRM, Social, PR & Partnerships. Our clients will view you as someone they inherently trust and who is passionate about advancing their business. Your team will see you as someone that leads by example and champions a positive working environment that allows creative work to flourish. Key skills Client relationships: Develop, maintain and extend client relationships. Become your client s partner Develop a deep understanding of the client s business. Understand their pressures, products, goals and motivations, both on a project and business level Manage client expectations in relation to project objectives, timelines, and budgets. Be upfront, clear and honest at all times. Excellence in project management: Being the day-to-day lead on your specific projects, the client s first port of call Interpreting, questioning and challenging (where necessary) client briefs Overseeing project timelines, working with a PM Ensuring client feedback is clear and understood Using healthy paranoia to ensure work is always correct and without error Driving quality control across the board to ensure the work is on brand Great attention to detail, understanding of social, digital, CRM and video production process Escalating to senior management when required Financial Management: Ensure all projects are thoroughly costed against budget and communicated to the client Maintain a close eye on overburn Managing project estimates, client POs all the way to reconciliation. Agency and partner relationships: Build strong working relationships with creative, planning and the wider account team Help to drive the culture of the agency become integral to its identity Skills and attitude: A friendly, positive team player, solution focussed A natural communicator Proactive never waiting for opportunities, always hunting them down and enjoys working at pace Inquisitive, always questioning Taking pride in delivering the absolute best work we can as an agency An organiser, someone who keeps everyone on track Numerate Interested in the industry. Who s doing great work? What s the latest innovation? Qualifications: Experience at an integrated agency would help Demonstrate working very closely with clients and working with multiple stakeholders. Good knowledge of social & B2C and B2B comms #J-18808-Ljbffr