Account Handler

Account Handler

Location: Buntingford

Salary: �22,000-�28,000

Hours: Full-time - Monday to Friday - 9.00-5.00

Benefits:

• 25 days holiday per annum (plus bank holidays)
• Free on-site parking
• Continuous opportunity for career progression and further qualifications
• Beautiful and rural office location
• A friendly and social office, holding team events throughout the year
• Pension Contributions & Employee Benefits Schemes

The Company

Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.

The Role

We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Account Handler to provide a fantastic customer experience to their valued clients.

Responsibilities:

• Answering calls from our customers or meeting them face to face at the office
• Review and process amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate
• Identify opportunities for cross-selling (including financial services)
• Investigate, consult on process claims
• Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client

Skills and Requirements:

• Previous customer service experience is desirable but not essential.
• UK Driving License and access to own vehicle is essential.
• Be self-motivated, willing to learn and enthusiastic.
• Excellent communication skills both verbal and written.
• Strong IT literacy, proficient using MS Office Applications.
• Good organisational skills and the ability to manage a busy workload and prioritise tasks.