Account Manager- Commercial Buildings

About the Role:

We are seeking an experienced and highly motivated Account Manager to oversee and manage the building services for a prestigious single building. The successful candidate will ensure that all contractual obligations are met, and the highest standards of service delivery are maintained.

Key Responsibilities:

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  Contract Management:

  
  
  
  
  
  • Oversee and manage all building services contracts, ensuring compliance with terms and conditions.
  
  
  • Negotiate, renew, and review service contracts to ensure best value and performance.
  
  
  • Develop and implement contract management strategies to improve service delivery.
  
  
  
  


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  Service Delivery:

  
  
  
  
  
  • Ensure all building services (including HVAC, electrical, plumbing) are delivered to the highest standard.
  
  
  • Monitor and evaluate service providers' performance through regular audits and performance reviews.
  
  
  • Address and resolve any service delivery issues promptly and effectively.
  
  
  
  


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  Budget and Financial Management:

  
  
  
  
  
  • Manage the budget for building services, ensuring cost-effectiveness and value for money.
  
  
  • Prepare financial reports and forecasts related to building services.
  
  
  • Approve invoices and ensure all financial records are accurate and up-to-date.
  
  
  
  


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  Compliance and Safety:

  
  
  
  
  
  • Ensure all services comply with relevant health, safety, and environmental regulations.
  
  
  • Conduct regular safety audits and risk assessments.
  
  
  • Implement and monitor safety protocols to protect occupants and service providers.
  
  
  
  


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  Stakeholder Management:

  
  
  
  
  
  • Liaise with building occupants, service providers, and other stakeholders to ensure smooth operation and satisfaction.
  
  
  • Manage relationships with contractors and suppliers, ensuring effective communication and collaboration.
  
  
  • Address and resolve any complaints or issues raised by occupants or service providers.
  
  
  
  

Requirements:

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  Education and Experience:

  
  
  
  
  
  • Minimum of 5 years of experience in contract management, in a commercial building environment.
  
  
  • Proven track record of managing building services contracts and service providers.
  
  
  
  


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  Skills and Abilities:

  
  
  
  
  
  • Strong negotiation and contract management skills.
  
  
  • Excellent organizational and project management abilities.
  
  
  • Strong financial acumen and experience managing budgets.
  
  
  • Knowledge of health, safety, and environmental regulations.