Account Manager Debt Recovery

We a looking for an�Account Manager in debt recovery.� This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery:

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Key Responsibilities:

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   Debt Collection Management:

   
   
   
   
   
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     Monitor and manage a portfolio of accounts with outstanding debts.

     
     
   
   
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     Contact clients via phone, email, or letter to remind them of overdue payments.

     
     
   
   
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     Negotiate payment terms and settlements.

     
     
   
   
   
   


2. 
   

   Customer Relationship Management:

   
   
   
   
   
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     Build and maintain positive relationships with clients to encourage timely payments.

     
     
   
   
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     Provide clients with assistance on resolving payment issues or disputes.

     
     
   
   
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     Handle complaints or concerns related to outstanding debts.

     
     
   
   
   
   


3. 
   

   Reporting:

   
   
   
   
   
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     Keep detailed records of debt recovery activities.

     
     
   
   
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     Generate regular reports on the status of debt recovery efforts.

     
     
   
   
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     Report to management on the progress and challenges of outstanding accounts.

     
     
   
   
   
   


4. 
   

   Compliance:

   
   
   
   
   
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     Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices.

     
     
   
   
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     Stay updated on changes in financial regulations or collection laws.

     
     
   
   
   
   


5. 
   

   Problem Solving:

   
   
   
   
   
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     Work with clients to develop feasible payment plans or alternative solutions for debt repayment.

     
     
   
   
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     Address any financial disputes or challenges that may arise during the recovery process.

     
     
   
   
   
   

Skills and Qualifications:

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  Communication Skills: Strong verbal and written communication to manage client relations effectively.

  
  


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  Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients.

  
  


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  Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients.

  
  


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  Attention to Detail: Accuracy in tracking accounts and managing payment schedules.

  
  


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  Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices.

  
  


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  Organizational Skills: Managing multiple accounts and ensuring timely follow-up.

  
  


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  Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty.

  
  

Must have a Full Clean UK Driving Licence