Account Manager

Based: West Lothian (Hybrid)

Escape Recruitment Services Commercial Division are currently recruiting for a technical distribution organisation based in the West Lothian area.

We have an excellent opportunity for an Account Manager to join their Sales team on a permanent basis. This will be a site-based sales role with the opportunity to work hybrid. You will provide account management responsibilities for a portfolio of key customers, you will provide product information, availability and pricing whilst building strong relationships in order to identify sales opportunities and increase customer spend.

Responsibilities Include

• Build and maintain relationships with customers, gaining a clear understanding of their business needs and future forecasting
• Work closely with internal Stakeholders to understand business sales strategy and identify opportunities to grow customer accounts
• Provide technical product specification, availability and pricing
• Manage and follow up on sales quotations
• Provide exceptional levels of customer service
• Liaise and negotiate with internal teams including distribution, quality, procurement, logistics etc
• Drive regular customer review meetings
• Point of contact for customers throughout lifecycle of sales process right through to delivery
• Achieve sales KPI's and revenue targets
• Identify opportunities for new business development including scoping out markets and contacting new customers
• Monitor competition activities and pricing to support business commercial decisions and strategy

Person Required

• Experience of working in a similar account management &/or sales role which should include account planning and development
• Able to demonstrate past sales success and achieving targets
• Exceptional communication skills with the ability to build relationships remotely over the phone and face to face with customers and internal teams
• Ability to take ownership of tasks and use initiative, with a flexible approach to support in a team environment
• Confident, resilient and able to work in a fast-paced environment
• Confident IT skills including MS Office, CRM, ERP systems