Account Support Manager (Catering management)

At Sodexo, we're not just about food services; we're about creating exceptional experiences for every client we serve. We are seeking a strategic, dynamic
Account Support Manager
to steer our operations across multiple prestigious sites in the Home Counties and occasionally beyond. This role is a fantastic opportunity for those with a proven track record in contract catering and multisite management, looking to step into a role that prepares you for future leadership as an Account Manager.
You will act as a senior representative, providing stellar support to Account Managers and ensuring operational excellence across the Southern Independent Schools Division. With a focus on developing long-term, profitable client relationships, you will be at the forefront of negotiating contracts and driving new business opportunities.
This is more than just a job; it's a career path laden with opportunities to showcase your ability to influence and lead in high-stakes environments. Ideal candidates will have robust experience managing multi site /multi service units or large stand alone contracts and should be comfortable interacting with senior management, embodying confidence and gravitas during high-level discussions.
This role will cover Home counties (Berks, Bucks, Hertfordshire, Essex, Kent, Surrey- also Oxfordshire and Hampshire predominantly)
This role Offers:
A competitive package including a company car, reflecting the seniority and importance of the role.
A mostly Monday to Friday schedule, with the flexibility needed to cover sociable hours at boarding school functions.
A supportive environment where you can grow your skills and advance your career through hands-on leadership and strategic project management.
If you're looking for a role where your expertise will be valued and where you can genuinely make a difference, then we want to hear from you!
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
What you’ll do:
Provide and add support to the services to the agreed specification and to the agreed performance, qualitative and financial targets.
Provide and add support in managing a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each site across the portfolio of business
Nurture client relationships in order to stabilize & develop them for long term partnerships
Recruit, induct and develop talented employees within the business portfolio and to manage poor performance.
Identify opportunities for organic growth and new business.
For a full list of responsibilities please view the attached job description
What you bring:
Track record of success in a similar role in a multi-site (3rd party) business.
Proven experienced of developing profitable relationships for multi-site contracts
Experienced in leading company initiatives and change management processes
Ability to identifying and selling new business
Strong communication and negotiation skill
Excellent client relationship management
Experience of working in a standards/compliance environment
Desirable
Relevant qualification and training
Broad commercial experience and business acumen and knowledge of external industry developments
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.