Admin and Customer Service

Admin and Customer Service (Temporary)

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Pay: £11.44

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Location: LS9

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Hours: Mon-Fri (40 hours)

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Job Purpose:

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Provide administrative support and customer service assistance, ensuring efficient operations and positive customer experiences during a temporary period.

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Key Responsibilities:

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Administrative Duties:

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• Answer phone calls, respond to emails, and direct inquiries to appropriate departments.
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• Manage calendars, schedule meetings, and coordinate appointments.
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• Data entry, maintain and update client/customer records in databases and systems.
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• Prepare and process correspondence, reports, and documents as needed.
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• Assist in filing, organizing paperwork, and maintaining office supplies.
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• Support team members with various administrative tasks as required.
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Customer Service Duties:

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• Provide excellent customer service through phone, email, or chat.
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• Resolve customer complaints or issues promptly, ensuring a high level of satisfaction.
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• Process orders, returns, and exchanges according to company procedures.
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• Answer questions regarding products, services, policies, and procedures.
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• Keep detailed records of customer interactions and follow up as needed.
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Additional Tasks:

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• Assist with special projects as assigned by supervisors or team leads.
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• Collaborate with the sales or marketing team to handle client/customer inquiries.
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• Monitor and maintain customer service platforms, ensuring timely responses.
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Skills and Qualifications:

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Essential Skills:

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• Strong written and verbal communication skills.
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• Proficiency in Microsoft Office (Word, Excel, PowerPoint) or Google Suite.
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• Excellent organizational and time-management abilities.
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• Ability to multitask and work under pressure to meet deadlines.
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• Ability to maintain confidentiality when handling sensitive information.
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• Customer-focused with a friendly and professional demeanor.
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Experience:

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• Previous administrative or customer service experience is desirable but not mandatory.
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• Experience working in a team-oriented environment.
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Qualifications:

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• High school diploma or equivalent (required); additional qualifications in administration or customer service are a plus.
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• Familiarity with CRM software or office management systems is advantageous.
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Working Conditions:

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• Temporary role, duration specified (e.g., 1-3 months).
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• Full-time or part-time, depending on the needs of the company.
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• Office environment or remote, depending on the employer.
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Personal Attributes:

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• Strong attention to detail.
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• Positive attitude and team player.
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• Ability to adapt quickly to changing priorities.
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• Professional appearance and demeanor.
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