Admin Assistant (Temp - Part Time)

LendingMetrics Introduction:LendingMetrics is one of the UK’s leading providers of financial technology, working in partnership with both Experian and Equifax. We offer a diverse range of decisioning software and data services to the online lending industry in both the UK and Australia. We primarily supply services to UK clients, however, we have ambitious plans for growth and are looking to expand into new territories overseas.We currently have an exciting opportunity for an Admin Assistant to join one of our Technical Teams on a fixed term contract for an initial period of 6 months. This role would be perfect for those with a customer service or administration background, looking for a temporary role to get stuck into.Working pattern:25hrs per week - Monday to Friday. 9:30am - 2:30pm.This is a temporary role, with a fixed term contract of 6 months, starting in early August. The full time equivalent for this role will be £25,000 per annum (£15,625 pro-rata for part time hours as advertised).Key Responsibilities· Triage, prioritise and assign tickets to Tech Ops team members.· Work closely with the Tech Ops team, projects team and other colleagues as required to ensure external issues are resolved in a timely manner in line with agreed SLAs.· Regular reviews of tickets to ensure there is timely, effective and appropriate communication with clients.· Administration of RFCs (requests for change)· Co-ordinate the delivery of product updates and releases. This includes agreeing and scheduling releases with clients and internal resources, and communicating progress with all relevant stakeholders.· Attending planning meetings where required and monitoring actions to ensure correct processes are followed.· Monitor time recording and task management for the team and report potential issues or inconsistencies.· Any other administrative duties as requested by your line manager.Key Skills, Competencies & Experience· Customer facing/administration experience.· Organisational and time management skills.· Strong verbal and written communication.· Proficient in MS Excel & excellent computer literacy.· Strong focus on attention to detail.Job Type: Part-time, Fixed term contractContract length: 6 monthsPay: £15,625.00 per yearExpected hours: 25 hours per weekBenefits:CanteenCasual dressCompany eventsCompany pensionHealth & wellbeing programmeLife insuranceOn-site parkingPrivate medical insuranceReferral programmeSick paySchedule:Monday to FridayWork Location: In personExpected start date: 05/08/2024