Administration Assistant

We are currently supporting the recruitment of an Administration Assistant for our client based in Kibworth. Our client works with well-known high street names and independent retailers across the UK. You will be working in a small team and reporting to the Independent and Key Accounts Manager.

 

• £25,000


• Working hours Monday to Thursday 9.00am-5.00pm and Friday 9am-3pm 


• This will be a hybrid role after training with 3 days in the office


• 20 days annual leave plus bank holidays


• Life group life insurance


• Long service holidays


• Free onsite car parking


• Ongoing career development

Duties and responsibilities: 

• To support the wholesale operations team, working closely with the sales agents and customers from order collation to fulfilment and beyond, ensuring efficient and effective ways of working


• Process orders onto SAGE in a timely manner and to ensure stock requirements can be met


• Troubleshoot any issues with orders coming through to SAGE, assisting agents and customers alike


• Ensure all sales order data is accurate at creation and maintained as needed


• Communicate with 3PL on stock levels and order despatch dates to achieve On Time in Full (OTIF) order conversion


• Work with finance/credit control as needed to ensure orders are despatched as planned


• Respond to all agents and independent customers' telephone and email enquiries


• Assess and progress new account applications accordingly


• Support other areas within the team where required


• Build strong relationships with our sales agents and customers, ensuring they are kept informed of the progress of their orders and providing them with any additional information they require


• Attend trade fairs as needed, building relationships with existing and potential partners and agents

Skills and experience required: 

• Previous office administrative and customer service experience is essential


• Excellent communicator both verbally and in writing


• Team player who also takes ownership for their role


• Highly organised, with exceptional attention to detail


• Ability to prioritise and manage time effectively


• Sound knowledge of Microsoft Office Suite


• Works well under pressure


• Experience of working with SAGE200 will be desirable (although training will be provided)