Administration

Administrator - Immediate start.
We are looking for an Administrator to join one of our clients based in Southampton on a temp to perm basis.
You will provide exceptional Administration/Customer service to both internal and external customers, handling queries and issues promptly and professionally, both verbally and in writing.
Task Management:

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• Manage task completion dates to ensure all tasks meet SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
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• Proactively seek resolutions to problems and escalate issues when necessary to ensure timely resolution.
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Client System Management:

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• Work with multiple client systems to update clients and raise any relevant issues.
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Information Validation:

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• Validate all received information to ensure it aligns with stakeholder requirements and is fit for purpose.
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Email Management:

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• Efficiently manage both personal and group emails to ensure clear communication and task completion.
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Relationship Building:

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• Build and maintain strong relationships with both internal and external stakeholders, leveraging MS Excel trackers and other systems to manage these relationships effectively.
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Quality Control:

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• Accurately check and validate all works completed by subcontractors or internal workforce, ensuring quality and compliance with company standards.
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Skills & Qualifications:

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• Strong customer service skills with the ability to communicate clearly and professionally.
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• Proficiency in MS Excel and other relevant systems to track tasks and manage relationships.
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• Experience in task management with an understanding of SLAs and KPIs.
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• Strong attention to detail with a focus on accuracy in validation and quality control.
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• Excellent written and verbal communication skills.
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• Previous experience in a customer service or operations role.
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• Familiarity with client management systems and email management tools.
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This role would suit someone who is..

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• Highly organised with the ability to prioritise tasks effectively.
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• Proactive problem solver, with the ability to escalate issues appropriately.
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• Strong interpersonal skills, with the ability to build and maintain professional relationships.
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• Results-driven, with a focus on meeting KPIs and SLAs.
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Working hours: 7:00am-15:30 / 9:30am-18:00pm (can be flexible on this)
Pay Rate: £12.01p/h
If you are interested in the above then please apply and someone will come back to you. - Thank you

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Brook Street NMR is acting as an Employment Agency in relation to this vacancy.