Aftercare Administrator

Aftercare Administrator – Spider is advertising on behalf of a family business who are looking for an Aftercare Administrator to join their team in Hemel Hempstead, Hertfordshire on a full-time permanent basis.

About the company:

Join a prestigious, second-generation family business known for providing exquisitely engineered air conditioning solutions tailored to the most luxurious residential properties across England. With a reputation for excellence that dates to 1975, this innovative company takes pride in offering an end-to-end service that encompasses everything from project installation to ongoing aftercare. As masters of mechanical integration, they work collaboratively with homeowners, architects, and designers to create bespoke environments that are as aesthetically pleasing as they are functional.

Fantastic benefits include:

• Competitive Salary: On offer is a competitive salary of £30,000 - £35,000 per annum
• Holiday: 25 days plus bank holidays
• Company pension scheme
• Free on-site parking
• Benefits: - Hybrid working model for optimal work-life balance, lunch provided daily, Simply Healthcare Cash Plan

About the role:

As the Aftercare Administrator, you will provide support to ensure the smooth running of the aftercare department scheduling engineers routes, locations and processing of paperwork efficiently to optimise time and cost.

Other key duties will include:

• Quote repairs and arrange repair visits and callouts with precision.
• Manage the ordering of spare parts to ensure timely service.
• Serve as the first point of contact for inbound client calls to the service team, addressing queries and escalating issues as needed.
• Support the organisation of the aftercare office facilities, ensuring a productive work environment.
• Collate aftercare engineers' report cards to maintain service quality.
• Complete tasks as requested by the Team Leader, showcasing your adaptability.
• Maintain accurate and detailed client records to ensure high-quality service.
• Collaborate with other departments to manage workstreams effectively.
• Assist in the preparation of customer service statistics to drive continuous improvement.

About you: 

You will need to have a minimum of 2 years in a customer service support role, this is essential. You will bring exceptional organisational and problem-solving skills to allow you to thrive in a fast-paced environment. You possess outstanding IT and technical skills, along with communicating effectively and attention to detail. You will have the ability to work well under pressure. Come with motivation, engagement and a positive attitude which will inspire colleagues.           

Ready to join a company where your aftercare skills and supporting ability can make a real impact Apply now for this Aftercare Administrator role by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

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Additional keywords: Customer service, Scheduling coordinator, Aftercare support, Engineering services, Aftercare Administrator, Aftercare, Aftersales, Administrator, Customer Service Administrator

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