Aftercare Engineer

The Company and Role

An award-winning manufacturing company and global leader in their field, our client has an exciting opportunity for an experienced AfterCare Engineer to join their growing team.

The ideal candidate will have a background in mechanical or electrical engineering with experience in a manufacturing environment.
As an AfterCare Engineer, you will provide both technical and administrative support across all AfterCare activities. This includes regular communication with the company’s global customers, from handling initial inquiries to preparing detailed proposals for all products.

You will be joining a dedicated team focused on delivering exceptional customer support and service while meeting key revenue and margin goals

The Responsibilities

• Provide a professional, rapid response to Customers.

• Provide commercial and technical assistance to customers including spare parts identification, provision of drawings, parts lists, and general technical support.

• Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.

• Prepare proposals and negotiating commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.

• Diligently and methodically ensure all necessary information is inputted into the relevant ERP (Epicor) and CRM (Salesforce) systems to ensure correct process flow throughout the business.

• Assume responsibility for the management of projects undertaken including allocating resources to achieve successful completion.

• Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.

• As required, provide costing support within the company procurement framework including sourcing components to maximise margins.

• Work in accordance with company procedures and specific guidelines and terms of reference at all times.

• Carry out any such tasks as required from time to time, provided they are within the competence of the postholder.

The Candidate

Mechanical or electrical engineering background

Good understanding of technical drawings

Excellent Microsoft office skills

MRP/ERP systems experience

Experience of working in an Aftercare environment

Desirable

Import / export international experience

CAD experience

Experience of working in the manufacturing industry

Additional language (French / Spanish)

The Package

The salary offered for this position is very competitive and will be discussed on the call.

We operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.