Aftersales Administrator and Support

Aftersales Administrator and Support - Farm Machinery Manufacturer

Location of the Job: Office based - East Midlands.

Salary and Benefits Package:

• Paying circa £35,000 basic salary, depending upon experience.
• BUPA health cover, with the option to add on family members.
• 25 days annual leave plus bank holidays.
• Death in service.
• Excellent company pension scheme.

Additional information:

• This is a permanent full-time position.
• Working hours are 8.30am - 5.30pm, Monday - Friday.
• 30 minutes lunch break.

About The Company:

You will be working for one of the largest Agricultural and Farm Machinery Manufacturers in the world.

The Job Role Details:

Based at the head office, in the Midlands, you will be responsible for the general administration of the aftersales processes (Service & Parts) reporting to the Aftersales Manager of this specialist Farm Machinery business. The position is a hands-on administration and practical role supporting all areas of the aftersales business.

Key Responsibilities:
You will be responsible for:

Parts:

• Creating, generating, and compiling routine reporting documents for the UK parts business, consulting with the UK parts team, and head office colleagues.
• Generating Parts KPI's.
• Attending regular weekly parts meetings and in the absence of the Aftersales Manager, report to the head office parts team: Parts order intake progress, Parts invoicing progress, 3rd Party sales order portfolio and invoicing status.
• Invoice third party orders to dealers. Process credits/returns of third-party orders.
• Request and check quarterly/annual commissions payments from third party suppliers.
• Co-ordinate parts returns. Arrange return of parts, processing credits to dealers and keeping detailed records of items for return.
• Process parts price claims.
• Generate, with the assistance of the parts team, routine parts information letters and bulletins.
• Issuing of the monthly/quarterly dealer parts bonus letters and statements.
• Consult with third party suppliers.
• Place FOC and internal parts orders on behalf of parts, sales and service departments and produce month-end reports of the orders for the Financial Controller.
• Support dealers with general parts enquiries.
• Consult with colleagues in UK and EU on parts enquires and parts claims.
• Send letters, newsletters, emails to dealers.
• General administration support.

Service:

• Monitor product recall progress and status, and report results to the Aftersales Manager, Area Service Managers, and dealers.
• Dealer Tractor Management process.
• Warranty KPI.
• Co-ordinate warranty parts returns, arrange return of parts, create proforma invoices for customs processes and organise shipments.
• Release safety and service recalls to network of dealers (includes checking recall notices received for accuracy and language, producing supporting letters and spreadsheets).
• Chase up safety and service recalls with dealers.
• Support training processes, preparation, and administration.
• Assist presenting training courses.
• Invoice service training courses.
• Support dealers with standard warranty and extended warranty registrations.
• Consult with colleagues in UK and the EU on service enquiries.
• Send letters, newsletters, emails to dealers.
• Create user accounts.
• Other general administration support.
• Generate, with the assistance of the service team, routine service information letters and bulletins.
• Answer main line telephone with other admin staff.

Ideal Person Skills & Qualifications:
You will have / be…

• Dealership / service department experience in a similar role.
• A passion or experience of the agricultural and farming sector.
• Excellent technical and organisational skills.
• IT literate - Microsoft, SAP, Excel, Dealer Systems.
• Engineering or technical background.
• Excellent communication skills - able to relay information accordingly.
• Great team-player.
• Forklift operator experience - beneficial but not essential.

How to apply: Please click on the apply now button.

The Industry (Key Words): Farm machinery manufacturer jobs, agricultural machinery manufacturer jobs, aftersales jobs, after sales jobs, aftersales admin jobs, regional aftersales admin jobs, regional after sales admin jobs, admin jobs, administration jobs, sales jobs, service jobs, engineer jobs, agricultural service administration jobs, agricultural technician jobs.

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.

Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.