Aftersales Advisor

FT Recruitment are looking for a candidate to work with our brilliant client in Hinckley.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.

We require Automotive experience for this position.

The role�-

• Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner


• Responding to customer enquires


• Taking inbound calls & making outbound calls


• Dealing with any customer complaints


• Interpreting customer concerns and comments


• Liaising with customers and keeping them updated


• Advising customers on how to resolve issues with their vehicles


• Ensure customer expectations and requirements are identified, and successfully managed