Aftersales Advisor

Car Dealership Aftersales Advisor

Norwich

£29k + Bonus (Dependent on Experience)

Working Hours: Monday – Friday 8:00am – 6:00pm / 1 in 2 Saturdays 8:00am – 1pm. 

Our client, a well-established and reputable company in the automotive industry, is currently seeking a motivated and customer-focused Aftersales Advisor to join their team in the Norfolk area. This is an exciting opportunity for an individual looking to advance their career in aftersales and contribute to a dynamic and customer-oriented environment.

Key Duties and Responsibilities:

• Oversee and optimise service bookings, accurately assessing customer requirements and managing administration.

• Handle all customer interactions with the highest level of courtesy and professionalism.

• Maximise customer satisfaction and ensure high levels of customer retention.

• Accurately identify customer needs using parts catalogues and computerised stock lists.

• Promote and sell relevant parts consistently.

• Maintain a well-presented reception area and ensure all customer areas, including parking spaces, are tidy and welcoming.

• Adhere strictly to company policies and procedures at all times.

Skills and Experience:

• Ability to communicate effectively with customers and colleagues.

• Strong attention to detail with the ability to record information accurately.

• Excellent phone etiquette.

• Confidence in upselling additional work and products.

• Previous customer service or retail experience is preferred.

• Basic understanding of vehicle layouts, functions, and key components.

• Strong administrative and organisational skills.

• Ability to work effectively in a team environment.

For more information about this role or other opportunities in the motor trade, please contact Adam Curtis at ACS Automotive Recruitment Consultancy.