Aftersales Manager

Aftersales Manager – Volkswagen Coulsdon Hours: Monday to Friday 8am-6pm, 45 hours per weekIndustry leading basic salary with an extremely generous OTE and Bonus Scheme in place + Company Car Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme. Who we are Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us. The Role An extremely exciting opportunity has arisen for an experienced Aftersales Manager to work alongside our Head of Business at our Volkswagen dealership in Coulsdon and head up our Aftersales team. You will oversee a team of 18 staff including Technicians, Service and Parts Advisors, Workshop Control and a Driver.To support you in your personal development and growth, you will have full access to Marshall Training. This will help you build on your current skillset and further your career through our training and development.What will I do? As an Aftersales Manager, you will have overall accountability for people and financial performance for your assigned dealership. With support from your General and corporate support functions, you will:Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourcedDrive a high performance culture, ensuring performance is rewarded and underperformance is managedOversee the service, parts, managing stock control and assetsSet financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are metAccurately report on dealership reporting, in line with group reporting frameworksDevelop and roll out a dealership marketing and publicity strategy to support objectivesSupport the dealership to consistently achieve high levels of customer satisfactionEnsure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirementsWhat do I need?
We are looking to speak to you if you are currently a Aftersales Manager or are in a Automotive Aftersales Manager position. In addition to your previous experience, we are seeking individual who display the following attributes:Strong leadership skills with the ability to lead and motivate a large and diverse teamA professional and calm approach with strong stakeholder management skills to manage internal and external stakeholdersStrong analytical and problem solving skills, with the ability to foresee potential barriersA commitment to the Marshall Values of People, Customers, Integrity and Innovation Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.