Aftersales Support Team Leader

Aftersales Support Team Leader
Location: Warwick
Hours: Full-time

About the Role
We are looking for a motivated individual to lead a team providing exceptional customer service and aftersales support. This role involves resolving customer complaints, supporting team members, and managing day-to-day operations to ensure efficient service delivery.

Key Responsibilities

• Lead and train the team to handle customer queries effectively.
• Resolve escalated issues and implement solutions to prevent recurrence.
• Support daily operations, including taking calls, responding to emails, and processing orders.
• Review and improve processes regularly to enhance service quality.
• Monitor team performance and provide coaching where needed.
• Handle customer issues promptly and ensure accurate record-keeping.
• Deputize for the Aftersales Manager when required.

About You
Required Skills and Experience:

• Experience in customer-facing roles and team management.
• Strong problem-solving skills.
• Good organizational and communication skills.
• Ability to work independently and as part of a team.

Personal Attributes:

• Customer-focused, motivated, and adaptable.
• Resilient under pressure with a positive attitude.
• Strong team player with attention to detail.

INDL