Airfreight Import Coordinator

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.At Metro, its our innovative technologies, pushing of boundaries and, most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.Metro seeks an Airfreight Import Coordinator to join our Airfreight team on the Birmingham Business Park.The RoleCreating and maintaining customer standard operating proceduresHaving a clear financial understanding of each job file(s) within your remitProviding accurate and timely reports to department managerHaving ownership and taking accountability to deliver operational excellenceEnsuring that a 'customer is king' ethos is always applied in actions for the businessDelivering accurate and timely paperwork in relation to the creation and issuance of import documentationDemonstrating commercial acumen and an in depth understanding of the P&L of a jobFreighting and InvoicingCreating operational reports and ensuring that anomalies are escalated appropriatelyEstablishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agentsEnsuring that Metro's policies and procedures are adhered toKey Performance AreasResponse to clients is timely and accurateAccurate and timely creation and issuance of deliveries and documentationAirline storage is never incurred for Metro’s account.Freighting / Rating accuracy and timing meets the company policiesPurchase queries are responded to within the company policy time framesCost and sales are known, controlled and managedOperational reports are followed and anomalies escalatedCountry specific requirements observed and appliedGeneral SkillsIndustry and operational knowledge of AirfreightAble to cope and accustomed to working under pressure to meet fixed deadlinesStrong numerical and commercial skillsExcellent attention to detailExcellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)Proactive, team worker with excellent time management and organisation skillsEnthusiastic, flexible, and self-motivatedWhy choose Metro?Competitive salary including a bonus which is paid twice a year!Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.Health cash plan.Octopus Electric Vehicle car scheme.Free parking.Respectful working environment.Plenty of opportunities for training and development