Alarm Monitoring Agent / Customer Service Agent

Alarm Monitoring Agent / Customer Service Agent
Location: Sheffield, UK (Hybrid)
Employment Type: Full-time, Permanent
Role Type: Contract for 6 Months with Potential Extension
Pay Rate: �179 to �240 Per Day (Inside IR35)

About the Role
Join our client team as an Alarm Monitoring Agent, where you'll proactively monitor customer equipment, deliver first-line technical support, and ensure exceptional service delivery in a fast-paced environment.

Key Responsibilities

• Monitor and manage customer equipment to prevent and resolve faults.
• Provide first-line technical support and log/update tickets accurately.
• Collaborate with teams to meet SLAs and performance targets.
• Communicate effectively with customers, handling updates and escalations.

Essential Skills

• Technical fault coordination with IT/communications knowledge.
• Strong customer focus and PC skills (MS Office).
• Ability to perform under pressure in dynamic settings.
• Experience using Salesforce and event management systems.

Desirable Skills

• Experience with Salesforce or alarm tools like Manitou and What's Up Gold.

Eligibility

• Must be eligible for BPSS clearance.

This is an urgent vacancy and the hiring manager is looking to interview soon. If interested, apply with a copy of your CV or drop your CV to khushboo. pandey @ (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.