Application Support Analyst

About the Role: My client is seeking an experienced Application Support Analyst(1st/2nd Line) to join their team at their modern Head Office in Liverpool City Centre. You will be responsible for providing high-quality application support and change management, ensuring a seamless experience for both staff and customers using their applications and websites.

Key Responsibilities:

• Provide day-to-day application support for colleagues using internal applications, including Business Central, Kinetic, MRI, HubSpot, and others.
• Enhance the efficiency and effectiveness of colleagues working with technology.
• Optimize the customer journey through improvements to applications and websites, including access control, configuration, template changes, workflow, data quality, and automation.
• Collaborate with Marketing and Technology team members.
• Ensure application support suppliers deliver high-quality performance.
• Provide 1st line technology support to resolve application and website incidents, manage changes and releases effectively.
• Escalate 2nd and 3rd line issues to internal and external support providers as necessary.
• Support complex applications requiring configuration, template development, workflow design, and problem resolution.
• Act as an ambassador for technology change within the organization, helping colleagues engage with new technologies.
• Provide project support to the Application Projects and Support Manager.
• Assist colleagues in working smarter and achieving more by providing training and support.
• Protect the organization through proactive technology governance, reducing risk, improving IT security, increasing resilience, and championing data privacy controls.

Key Requirements:

Knowledge & Experience:

• Experience with Business Central, Kinetic, MRI, HubSpot, or other SaaS ERP/ERM systems.
• 1st line support experience with a wide range of end-user computing and application technologies.
• Experience in the Construction, Student, or Property letting sectors is advantageous.

Skills:

• Incident management, problem resolution, change management, and release management applications experience.
• Ability to facilitate change through application support.
• Proactive technology incident and problem management skills.
• Tenacity in driving results from IT suppliers.
• Planning, organizing, and timely delivery of change.
• Strong analysis, problem-solving, and decision-making skills under pressure.
• Excellent communication skills, both verbal and written.

Personal Attributes:

• Strong client service ethic.
• Ambassador for continual improvement of applications, processes, and data quality.
• Passionate about technology with a desire to learn new technologies and drive personal development.

Benefits:

• Competitive salary.
• 25 days holiday + bank holidays.
• Company pension contribution.
• Gym access.
• Modern office in the centre of Liverpool's business district.
• Employee assistance program.
• Life assurance cover.

If you are passionate about technology and eager to make a difference, I would love to hear from you!