Application Support Consultant

Pinewood Technologies currently has an exciting opportunity for an experienced, enthusiastic, customer focused, problem solver to join our business as a Customer Support Consultant with a view to develop your knowledge of our software and business in order to progress your career into one of our many exciting internal opportunities.As a Customer Support Consultant at Pinewood, you will assist our customers with any day-to-day queries, help trouble shoot software problems, and provide client training.Your responsibilities will include:Providing clients with an excellent customer service via phone, email, and webchat.Diagnosing and finding solutions to customer queries in a timely, professional manner.Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.Logging and investigating outstanding tickets.Contributing to and helping develop Pinewoods internal knowledge base.As your knowledge grows, providing support to more junior members of the team.This is a full-time position on a three-shift rota (7am - 3:30pm, 09:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.About you: The ideal person for this role will be a natural people person, with an ability to understand the needs of the customer. You’ll have an inquisitive mindset and get satisfaction from solving complex problems & be ambitious regarding your career progression.An ideal candidate will also have:Experience in a SaaS roleAny experience working in a dealership or with a DMSPrevious experience in a Business Analysis or Product Development roleStrong time management skills with an ability to prioritise your own workload.Educated to A Level OR equivalent in work experience.Excellent telephone manner with an ability to think on your feet.An interest in the IT and/or Automotive industry.What’s in it for you?This is an excellent opportunity to join a growing software company and make a direct impact on our clients' experience. We offer on the job training, a flexible work environment, and an opportunity to develop a long-term career with our business.You can also expect:Competitive starting salary5% stakeholder bonus schemeFlexible mix of home and office working25 days holidayRegular 1-2-1s and career development opportunitiesFree onsite gymEmployee recognition and rewardsRegular social eventsAbout usPinewood Technologies was established in 1981 with its head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the automotive sector globally. Our DMS lets automotive retailers work more efficiently and enables them to provide better customer service – which results in a higher profit for the retailers. Our system is complimented by a range of integrated mobile apps which help further digitalize processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS every day in the UK, Nordics, South Africa, Asia Pacific and various countries across Europe.You can find out more about us here: Types: Full-time, PermanentPay: from £25,000.00 per year dependant on experienceBenefits:Company eventsCompany pensionFree parkingOn-site gymOn-site parkingReferral programmeSick payWork from home