Application Support Lead

Description
Our vision at AutoRek is to set the new standard in financial data automation.​ Our platform simplifies highly complex data, automates critical business processes, and manages regulatory change. ​With flexibility, security, and scalability at our core, we enable our customers to make real-time decisions that drive better business outcomes.
With an expanding portfolio of well-known clients, we are seeking a capable Application Support Team Lead to join our Application Support team as it grows to cover 24x7 operation. This team is responsible for the support of our application wherever it is used, and due to increased demand for always-on services, we are scaling up to staff our Level 1 team for a 24x7 service. The ideal candidate for this role will be an experienced L1/L2 Application Support Engineer looking to take the next step in their career and step into a supervisory role. Leading by example you will be at the front line of our support team, showing what operational excellence looks like.
Key ResponsibilitiesSupervising and performing the triage & response portion of our incident management processHands-on incident resolution as/when requiredEnsure adherence to SLAs across all customersRespond to escalations from customers and internal stakeholdersPerformance monitoring and coaching to improve team metrics and productivityContinuous improvement of internal operating procedures and policies relevant to the rolePerform proactive maintenance tasks or small pieces of work during quieter periodsSkills, Knowledge and Expertise
Required:Previous Line Manager experienceExcellent written and oral communication skills are essentialService Desk OperationsTicket management ITIL
System AdministrationAzure Active Directory/Entra ID oActive DirectoryWindows Server 201xDesirable :Database Administration MS-SQL – particularly Azure SQL Database Scripting PowerShell/Bash The successful candidate must be able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.
Why work with us?
Our people make AutoRek and we want to support and show our appreciation to our people by providing the following:Generous 34-day holiday package including 8 public holidaysYour Birthday off courtesy of AutoRekDiscretionary bonus scheme4% employee and employer pension schemeIncome protectionPrivate health care; extending to members of your householdHealth and well-being activities such as in-office weekly yoga classesFlexible/ Hybrid working to support your familyFree access to Bippit - Financial well-being advisorsHigh-street discount codesAccess to learning platforms and training coursesMultiple fundraising activities and charity eventsAbout AutoRek AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world’s largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.Job Types: Full-time, Permanent