Application Support Lead

Description
Our vision at AutoRek is to set the new standard in financial data automation. Our platform simplifies highly complex data, automates critical business processes, and manages regulatory change. With flexibility, security, and scalability at our core, we enable our customers to make real-time decisions that drive better business outcomes.
With an expanding portfolio of well-known clients, we are seeking a capable Application Support Team Lead to join our Application Support team as it grows to cover 24x7 operation. This team is responsible for the support of our application wherever it is used, and due to increased demand for always-on services, we are scaling up to staff our Level 1 team for a 24x7 service.
The ideal candidate for this role will be an experienced L1/L2 Application Support Engineer looking to take the next step in their career and step into a supervisory role. Leading by example you will be at the front line of our support team, showing what operational excellence looks like.
Key Responsibilities
Supervising and performing the triage & response portion of our incident management process
Hands-on incident resolution as/when required
Ensure adherence to SLAs across all customers
Respond to escalations from customers and internal stakeholders
Performance monitoring and coaching to improve team metrics and productivity
Continuous improvement of internal operating procedures and policies relevant to the role
Perform proactive maintenance tasks or small pieces of work during quieter periods
Skills, Knowledge and Expertise
Required:
Previous Line Manager experience
Excellent written and oral communication skills are essential
Service Desk Operations
Ticket management
ITIL
System Administration
Azure Active Directory/Entra ID o
Active Directory
Windows Server 201x
Desirable :
Database Administration
MS-SQL - particularly Azure SQL Database Scripting
PowerShell/Bash The successful candidate must be able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD.
Why work with us?
Our people make AutoRek and we want to support and show our appreciation to our people by providing the following:
Generous 34-day holiday package including 8 public holidays
Your Birthday off courtesy of AutoRek
Discretionary bonus scheme
4% employee and employer pension scheme
Income protection
Private health care; extending to members of your household
Health and well-being activities such as in-office weekly yoga classes
Flexible/ Hybrid working to support your family
Free access to Bippit - Financial well-being advisors
High-street discount codes
Access to learning platforms and training courses
Multiple fundraising activities and charity events
About AutoRek AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes. Our customers range from innovative FinTech start-ups to many of the UK and the world's largest and established banks, asset managers and insurance companies. Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry. The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market.
Job Types: Full-time, Permanent