Apprentice Care Coordinator

Choosing to study for an Apprenticeship with First City can be both an inspiring and rewarding way to start your career!

This role is suitable for someone leaving education who has a passion to learn and support others! This real-world experience will enrich your knowledge and skill in the health and social care sector, whilst building the foundations for a future career.

First City Nursing is care provider based in Swindon. Our main focus is to provide care and support to all service users. To enable them to maintain their independence and quality of life in their own homes, or to provide care to individuals in residential or nursing homes, day-care centres, hospital placements and within our Extra Care Schemes. Our services are service user lead and we support service users to achieve their personal outcomes, by using a person centred approach.

You will be working alongside our Co-ordinators to support one of the most important positions in First City as their actions directly affect the happiness and wellbeing of both our customers and our staff.

This role is to make sure our customers receive excellent service and support to help them remain safe and comfortable in their own homes. You are often an escalation point for complicated or ongoing concerns. We will provide training and ongoing support to ensure you understand our carers and our customers.

Key responsibilities of a Customer service Apprentice:

• Communicating regularly with care workers and resolving queries in a timely manner
• Maintaining telephone contact with customers and staff members
• Ensure telephone calls are answered in a timely, polite and professional manner
• Ensure all paperwork is completed and entered onto relevant systems
• Be the 1st line of support for carers, clients and external professionals with all enquiries
• Maintain integrity when dealing with confidential matters & Adhere to company policies
• Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
• Act as a referral point for dealing with more complex or technical requests, complaints, and queries
• Work as part of a team that revolves around person-centred care and support
• Undertake a range of administration tasks suited to the current level of training and development
• Complete course work on time and to a high standard
• Produce, maintain and be responsible for content, accuracy and sign off of assessments completed

It's true that no two days are ever the same. It's that variety that our teams love and that motivates them to treat every day as a new opportunity. The role can be demanding but, at the end of every day, you will go home knowing you have made a difference. As a team we offer 24/7 support to both our staff and customers to ensure the highest quality care and support is delivered.

Essential:

• Be 16 years of age or older

• Must have at least a grade C or 4 GCSE or equivalent in Maths and English or willing to undertake Functional Skills as part of the course
• Have an understanding and/or interest of the health and social care sector

Desirable:

• Health and social care qualification (GCSE or equivalent)

Duration:

The Apprenticeship will take between 12 - 18 months to complete

Courses available Customer Service Level 2 and 3 depending previous qualifications

Salary: £13,312 per annum, for the 1st year - Rate will be assessed after a year.

This position may be closed sooner if a suitable candidate is appointed

Office hours are 08.30am -17.00pm. Some flexibility in hours may be required to suit the needs of the business.

This position may be closed sooner if a suitable candidate is appointed

ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING