Area Property Operations Manager

This contract with our central government client is for an Area Property Operations Manager for 6 months based in Worcestershire, 4 days per week on site (Monday-Thursday).

Responsibilities will include the following:

Service Management:

• Understand your assets and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime

• Manage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification and were appropriate contractors adhere to local and national security strategies.

• Liaise with the supply chain and other Property teams to proactively understand issues across the portfolio and facilitate improvements

• Understand the priorities of stakeholders and how they fit into plans and activities

• Consider whether Early Warning Notices (EWNs) and compensation events are required and advise RPOM accordingly. Monitor to ensure they are being addressed and ensure mitigation plans and risk register are in place and maintained.

• Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to RPOMs where necessary

• Follow the schedule of visits for each asset (to be agreed with RPOM) to discuss performance, issues and update on work orders

• Engage with the PS supply chain and other Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs

• Ensure that you follow fire risk assessment procedures

• Ensure that actions relating to inspections and audits are delivered through the contract.

• Work with the technical team, MI and reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance

• Where it applies, manage the transition to the delivery of services to new contracts and operating models.

• Identify the requirement for project works, including contributing to business cases, bids and the procurement process. Oversee the delivery of works projects on sites within your portfolio.

• Ensure that waste management/recycling, energy management and biodiversity sustainability strategies are in place and adhered to by contractors.

• Liaise with the client's Property on the planning and delivery of new builds, refurbishments and change of use across the sites, adhering to statutory planning and legislation.

Customer Management:

• Act as the client’s first point of contact. Report MI data on contract performance.

• Engage through site visits, regular communication and running or attending client engagement meetings as appropriate

• Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities

• Manage supplier issues and complaints to resolution, escalating to RPOMs where necessary

• Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders

• Where required, work with the supplier to contribute to the preparation of site contingency and emergency plans and ensure implementation. Support operational emergencies by providing technical management assistance and support.

Supplier Management:

• Develop strong relationships with suppliers.

• Engage with the supply chain to ensure that contracts provide satisfactory delivery and to drive value for money in accordance with business targets.

• Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance.

• Manage issues to resolution and escalate where necessary to RPOMs.

• Encourage, recognise and share innovative ideas and improvements from both suppliers and other stakeholders.

People & Resource Management:

• Independently monitor your progress and work towards fulfilling objectives within your own development plan.

• Ensure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your role.

• Effectively manage all delegated spend within agreed internal governance procedures.

• Adhere to the appro.

• Private governance procedures in procuring and authorising spend to ensure appropriate value for money and contract delivery.

• Contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development.

Wider Initiative Involvement:

• Understand why and how the wider strategic priorities of the Property Directorate are incorporated in plans and activities

• Proactively support the delivery of government soft landings and programmes

• Represent the interests of the PS team and the wider Property Directorate within the Government Property Profession

• Ensure that your behaviours reflect government and departmental requirements for diversity and inclusion

• Play an active role in staff diversity & inclusion (D&I) networks and/or attend D&I events

• Actively participate in client unit, Property directorate, and industry networks to share best-practice

• Where required, provide data and information in relation to litigation claims.

Requirements:

You should have strong experience in property and FM disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.

You should have experience in:

• Commercial and financial disciplines

• People management including mentoring, motivating and development

• Asset management, maintenance and contract & supplier management

• Managing complex customer relationships and stakeholder liaison

• Managing multi-project programmes of maintenance or capital investment

Highly Desirable:

Experience with project management processes is highly desirable.

Qualifications:

• Willing to work towards associate (SEO/band B) level membership of relevant professional body, e.g., IWFM Level 4 / 5 – Member, RICS FM Pathway or MRICS, with a preference if already held OR equivalent experience.

• Hold a NEBOSH or National Examination Board Occupational Safety Health – National Certificate in Construction Health and Safety qualification OR be willing to work towards it.

• Completed the National Engineering and Construction Contracts Accredited Training and have OR be able to rapidly acquire excellent understanding of the TFM contract, NEC3 provisions and the associated processes.

• You should have suitable technical compliance training, e.g. L8, HV/LV.

• Membership of the GPP is required or candidate is expected to be working towards one.

Licences:

Full UK Driving Licence is required - APOM is required to attend sites across their Portfolio Area in the course of their duties on a daily basis that would not be practical to be reached by foot or by public transport.

This role falls under Facilities Management, Practitioner, and some or all the following Technical Skills will be tested during the selection process:

• Customer and Client Focus – Practitioner

• Property Professional Expertise – Practitioner

Behaviours:

• Seeing the Bigger Picture

• Making Effective Decisions

• Managing a Quality Service

• Communicating and Influencing