Area Tenancy Manager (Housing Officer)

Are you an ambitious Housing Officer looking for a new challenge where no two days are the same?
We’re seeking Area Tenancy Managers to join Brent’s Housing Management Service and help us deliver our fantastic transformation agenda.

The Housing Management Service is undergoing an exciting restructure designed to improve wellbeing and access to training and development for our staff. This transformation will allow you to focus on creating meaningful change within your housing patches, making a tangible impact on the community.

About the post 

As an Area Tenancy Manager (Housing Officer), you’ll manage the end-to-end tenancies for a patch of social tenants or licensees.

You'll have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support.

With a consistent housing patch, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure.

You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.

The ideal candidate

We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You should have a great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction.

Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential.

You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.

Working for Brent

Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity.

We offer manageable workloads with consistent housing patches, opportunities for training and career development across various housing service areas, and a supportive team culture where laughter and friendships thrive.

Additionally, we operate a hybrid working model with office or on-site presence three times a week.

For more information about our benefits package, please visit brenthousingcareers.com

Additional information

For an informal discussion about the role, please contact #####

We will be regularly reviewing applications and conducting weekly interview panels.

The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found at

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on #####