Assessment and Connection Officer

Duties and Responsibilities

1. To be responsible for the administrative tasks related to the receipt of application forms for new customers
2. To be responsible for the waiting list system ensuring efficiency, effectiveness and regular communications
3. To carry out visits to the clients home to make an assessment of the individual
4. Correctly installing the dispersed alarm unit and associated products in the users or agency's property
5. Programming/reprogramming the dispersed alarm unit together with the appropriate first dial buttons and testing the unit correctly
6. Replacing pendants and batteries
7. Ensuring that the current test calls, voice checks and call bills are made to the control centre system
8. Collecting dispersed alarm units and associated products from the users or his/her representative if the need arises
9. Entering all appropriate details in the Control Centre system stock control book
10. Collecting and returning stock to the control centre stock holding office
11. Arranging and recording full details of dispersed alarm units and associated products and liaising with the manufacturers in relation to their collector
12. Ensuring vehicles are fuelled and valeted (vacuum and wash) on a frequent basis
13. Responsibility for the safe keeping of the Authority's fuel cars and equipment
14. Completion of the driver vehicle log sheets
15. Providing the user (clients) with a comprehensive explanation of the function of the dispersal alarm unit and associated product and explaining where appropriate the action that will be taken by the Control Centre Operator on receipt of a call
16. To assist in the promotion of the Telecare Cardiff Service at exhibitions, demonstrations and presentations to interested parties