Assessment Officer (Fully Remote)

Job Title: Assessment Officer (Fully Remote)

Company: Optima Plus Recruitment

Location: Fully Remote

Hours: 37 hours per week

Pay Rate: £24 - £25 per hour (Umbrella) / £17.86 per hour (PAYE)

Contract Type: 12 weeks temporary with possible extension.

About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.

Job Description: Are you an experienced Benefits Assessor with a strong understanding of Housing Benefit and Council Tax Reduction? Our client is seeking a dedicated Assessment Officer to join their Revenues & Benefits team on a fully remote basis.

Responsibilities:

• Process applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction, and Local Welfare Assistance efficiently and accurately.


• Resolve customer enquiries via telephone, written correspondence, and online channels.


• Provide welfare assistance advice and signpost customers to relevant support services.


• Ensure customer Council Tax accounts are accurate and resolve any discrepancies affecting financial awards.


• Identify and manage overpayments, ensuring appropriate recovery actions are taken or recommending write-offs where applicable.

Essential Requirements:

• GCSE English and Maths (A – C) or equivalent.


• Experience in assessing Housing Benefit and Council Tax Reduction claims.


• Strong knowledge of Housing Benefit and Council Tax Reduction legislation.


• Experience in using Capita Academy and/or NEC Northgate Revenues & Benefits systems.


• Strong numerical skills with the ability to carry out financial calculations.


• Customer-focused with experience in resolving queries effectively.


• Ability to work independently in a remote environment, ensuring high levels of accuracy and efficiency.


• Flexible and adaptable to changes in a fast-paced work setting.

Benefits: 

• Fully remote working.


• Competitive hourly pay rate.


• Opportunity to work within a supportive and professional team.


• Potential for contract extension based on performance.

How to Apply: If you meet the above requirements and are interested in this exciting opportunity, please submit your CV along with a cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Application Deadline: 14/02/#####

Optima Plus Recruitment is proud to be Disability Confident Accredited and a signatory of the Armed Forces Covenant, demonstrating our commitment to supporting individuals from all backgrounds, including those with disabilities and those who have served in the armed forces.

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