Assistant Retail Manager

Job Description
Job Title:
Assistant Retail Manager
Department:
ACV
Location:
Alnwick
Reports to:
Retail Manager & Head of ACV
We are looking for a highly motivated and enthusiastic Assistant Retail Manager to support the Retail Manager in the running of Alnwick Castle retail outlets.
This is a permanent position based at Alnwick Castle, with flexible working: 3 days (22.5 hours) over 7 days (April to October) and 3 days of 5 (November to March). There will be weekend and Bank Holiday working required and occasional evenings with potential to increase hours as the role develops.
Salary £24,000 - £25,000pro rata dependendent on age and experience
MAIN PURPOSE OF THE ROLE:
To assist the Retail Manger in providing a first- class retail offer for our visitors by ensuring the retail units are merchandised appropriately to promote an attractive offer to a wide variety of customers.
To deliver exceptional customer service and follow all relevant company procedures including till and stock operations.
To assist in the day-to-day supervision of retail outlets, including, sales, staff and stock resources management.
To assist in maintaining supplier relationships.
To research new stock lines as dictated by visitor demographics.
To take onthe Duty Manger role on occasion
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in the management of stock budgets to attain the best profitability and margins, meeting key performance indicators
Assist in the management of staffing budgets and attain the best possible staffing levels at varying times through-out the day/season.
Operate the EPOS system in accordance with the The Alnwick Castles financial procedures
Assist in the recruitment of suitable staff, supervising and appraising staff on a regular basis, reporting any appropriate issues to HR.
Assist in organising and leading staff training and development as required to improve customer relations and sales performance.
Manage and motivate a team to increase sales and ensure efficiency on a daily basis.
Manage stock levels and make key decisions about stock control.
Source new products in line with current trends and visitor demographics.
Analyse and interpret sales data and trends to facilitate future planning and retail growth.
Ensure standards for quality, customer service and health and safety are in accordance with regulated law and Northumberland Estates policy are met.
Resolving health and safety issues.
Respond to customer complaints and comments.
Attend and report to ACV management team meetings.
Update colleagues on business performance, new initiatives and other pertinent issues.
Tour the sales floors regularly, talking to staff, colleagues and customers and identifying and resolving any urgent issues, including Health and Safety and Potential Fire risks.
Initiate changes to improve the business, e.g. revising opening times to suit and benefit and maximise the sales of the business.
Initiate a cleaning procedure to maintain a high level of hygiene and staff cleanliness for all staff and shop fixtures furniture and flooring.
Ensure cash handling is in accordance with Northumberland Estates Policy and is securely locked away and checked on a regular basis for any anomalies that may occur.
Deputise for the Retail Manager as required.
Undertake Duty Manager training and be part of the Duty Manager team.
Carry out any additional or alternative duties as may reasonably be required within the general scope of the post as required by and Northumberland Estates.
PERSON SPECIFICATION
Training, Experience & Qualifications
A good standard of education, including qualifications in English Language, Mathematics and IT is required.
Strong understanding of retail operations, merchandising, and customer service.
Supervisory experience
Full UK driving licence
Retail management experience
Educated to degree level or appropriate level of managerial experience
Knowledge & Skills
Excellent ICT skills
Experienced EPOS systems (currently Access Gamma)
Excellent attention to detail
General awareness of Health & Safety and security
Good planning and organisation skills
Knowledge of Alnwick Castle
General knowledge of other local amenities and attractions around Northumberland
Personal Skills
Clear & confident communicator
Positive, can-do attitude
Reliable and punctual
Flexible in approach
A good problem solver
Have the ability to work calmly, efficiently and accurately under pressure
Able to work effectively in a team and under own initiaitive
Ability to use tact and discretion and be confidential when required
Smart appearance
HEALTH & SAFETY:
Comply with the organisations policies and procedures including health, safety and welfare, equal opportunities, emergency evacuation, security and standards or work performance.
RECORDS MANAGEMENT:
All records created by staff while working for Northumberland Estates, whether in Northumberland Estates premises or elsewhere, are the property of Northumberland Estates and should be kept securely in accordance with the Records Management Policy.
All staff are obliged to create records necessary to account for their actions, document the discharge of their responsibilities, and to allow colleagues and management to understand the context of their work and continue their tasks as necessary in their absence.
Staff must maintain paper and digital records in well-ordered and documented filing systems such that they can be easily retrieved when necessary.
All staff should regularly review their paper and digital records in line with the relevant retention schedule and follow the instructions thereon.

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