Assurance and Compliance Manager

Do you have senior-level experience in compliance and assurance within a regulated sector? (Ideally social housing) This role involves working closely with the Senior Leadership Team (SLT) to manage compliance, governance, and project oversight, aiming to streamline decision-making and uphold accountability within the business - reporting to the operations director.

Client Details

This client are a well established social housing provider who work across the West Midlands.

Description

Key Responsibilities:

• Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and keep accurate records for audits. Represent SLT at board and strategic meetings.

• Inspections & Reporting: Act as main SLT contact during external inspections, gathering and presenting key performance and compliance data.

• Complaints Handling: Serve as the Formal Complaints Officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.

• GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.

• Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.

• Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.

• Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.

Profile

To be successful in this role you must be:

• Skilled in developing compliance programs and offering evidence-based recommendations.
• Able to manage complex workloads and deliver results under tight deadlines.
• Strong communicator who can build relationships at all levels, including presenting to the SLT.

Job Offer

In return this client can offer a competitive salary and package, the chance for career progression and the opportunity to join a growing and developing organisation with commitment to their customers and clients.