Audio Visual Service Desk Technician

NMS Recruit are seeking an experienced Audio Visual Service Desk Technician to join an award-winning AV integrator with 20 years of industry experience. The role is ideal for Audio Visual Engineers looking to step away from the tools or individuals with a technical mindset and strong customer service skills.
Reporting into the Service Desk Supervisor duties will include, but are not limited to:

• Take incoming service calls and addressing enquiries or product faults
• Reviewing client requests and allocate works to field service engineers
• Providing 1st and 2nd line support as required
• Scheduling engineer call outs to site
• Scheduling planned preventative maintenance visits
• Monitor client's assets and provide asset management and outstanding work reports as required
• Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
• Maintaining and updating ticketing platform
• Handling RMA's

Essential Skills

• An excellent telephone manner
• Strong communication and customer service skills
• Experience with Microsoft Office
• Excellent organisational and time management abilities
• A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively

Benefits

• Salary Negotiable Dependant on Experience
• 22 Days holiday, plus bank holidays and an additional day for your birthday
• Pension
• Additional Benefits

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