AV Event & Production Technician

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

London AV Event & Production Technician salary up to �40,000

A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Event and Production Technician to be a key part of our London team, onsite at a leading Global Law Firm, taking full responsibility for managing and overseeing all activity across the events department, developing, coordinating, and delivering the best-in-class, high profile events within a managed service environment. Responsible for taking ownership of the deliverables of the account ensuring the smooth operations from conception to completion.

Key Responsibilities

• Development, coordination, and delivery of best-in-class high profile events within a manged service environment

• Take ownership of each event from conception to completion

• Collaborate with technical teams, planning and execution of events within the Design Lab and client floor spaces. Delivering virtual events including conferences, webinars, broadcasts and webcasts

• Serve as a main point of contact and subject matter expert to clients and planners to scope and provide solutions for presentations and live broadcast events

• Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable

• Live event support, successful execution of pre-planned design support and implementation exceeding the customers' expectations

• Management of technical support team, providing clear communication channels across all teams

• Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis

• Driving client meetings, subcontractor management, communicating across the teams and external vendors

• Communicating, maintaining, and developing client relationships and supporting staff

• Ensuring excellent customer service at VIP and Stakeholder level.

• Act as key decision maker and escalation contact in the event of incidents or failures

• Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.

• Implementation of standard operating procedures identifying areas of improvement in workflows.

• To be very presentable and an ambassador for proAV with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone

Technical Skills

• Working knowledge of event audio and data systems

• Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams.

• Ability to conduct the technical disciplines within events.

*3% pension contribution (after 3 months probation period)

* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
* Join a company who will value you