AV Hardware Technician

AV Hardware TechnicianSheffield - office based£30,000 - £35,000AV Hardware Technician required to join a leading audio-visual services company to be based on-site in Sheffield. This is a rapidly growing business that offers a great customer service approach.In your role as AV Technician, you will support and report to AV Product Manager in setting up, operating and troubleshooting equipment for live events.Working simultaneously with engineering teams, your key responsibilities will include:Identify and select key AV equipment used in customer installations (microphones, amplifiers, speakers, display screens, Media players, encoders, touch controllers, digital audio processors, HDMI matrix).Set up and maintain testing of AV new hardware and equipment.Provide 3rd line technical support for hardware problems, performing root cause analysis.Create and manage a project plan in collaboration with cross-functional team.Keep detailed records of work completed and regularly update relevant teams.Collaborate with R&D, Desktop, Engineering teams to improve existing hardware and design new solutions.Lead meetings, present findings, and oversee the hardware continuity program.Occasionally visit customer sites or suppliers to support testing and development.Develop instruction manuals and contribute to sales materials.To be considered you must have the following:2-3 years of relevant experience as a Digital AV Technician, Audio Visual Maintenance Technician, AV Installer at live events such funerals, weddings, ceremonies.Good technical understanding of AV Systems deployed to customer site such as Media Player, encoder, touch controllers, HDMI matrix, UPSProficiency with IT tools, with ability to maintain documents in Word, Excel, and CRM systems (Salesforce preferred)A proactive, solution-oriented mindsetTeam player and an excellent communicatorHands-on approach and willingness to learnAbility to work 5 days a week in SheffieldIn return, you receive a competitive salary and a friendly, relaxed work atmosphere where you'll be part of a great team. This is a unique opportunity where you can grow and develop your knowledge and experience of IT and AV technology.If you feel this role is for you and you have the right to work in the UK, please apply with your CV immediately!