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AV Technician On site

Posted 2 days ago

  • London, Greater London
  • Any
  • External
  • Expires In a month

Job Description

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

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London AV Technician - On Site salary up to £38,000

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A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
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Our immediate requirement is for an experienced AV Technician to be a key part of our London team working onsite for a key client account.

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This is an exciting opportunity for an exceptional, experienced AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

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Key Responsibilities

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  • Report into client on-site team / IT teams on a daily basis and agree daily tasks / activities/ priorities;
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  • Provide real time in room support.
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  • Service & Process development.
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  • Provide a Meet & Greet service as required to assist all VIP Meetings and for clients who require a technician to help connect audio and video conferencing calls.
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  • Proactively train and support end users.
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  • Fault handling and tracking of all AV fault related tickets raised via clients ticketing system through to resolution.
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  • Track and manage all AV requests received via clients room booking systems as well as the proposed dedicated AV Phone & Email,
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  • Troubleshoot AV and UC / VC related technology issues (control systems, switching, audio and screens) to complete resolution when issues occur.
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  • Provide break/fix, moves/add/change services as required.
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  • Ensure all equipment faults and requests are reported via the onsite procedures.
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  • Provide Event support / equipment Co-ordination as required.
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  • Supervise meetings / Events as required.
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  • Generate daily reports and contact VIP clients to establish full nature of meeting & requirements.
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  • Test, check and ensure equipment is in operable condition prior to any meeting or presentation Complete Daily room checks / ad hoc testing.
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  • Complete Daily room checks / ad hoc testing.
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  • Equipment / Meeting room set ups as required.
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  • Setup, testing, operation, and break down of audio visual and video conference equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
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  • Be fully competent with the use of end user Audio Visual & Videoconferencing equipment.
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  • Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity and applications where appropriate.
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  • Locate faults or problems and provide solutions on a first /second line basis and provide a work around, if problem is critical.
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  • Liaise with and Manage 3rd party suppliers as required.
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*3% pension contribution (after 3 months probation period)
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* 23 days holiday in first year (holiday years rising after length
of service January to December) to 25 during 3rd year
* Death in service benefits (3 x annual salary)
* Private medical insurance (after 3 months probation period)
  • Join a company who will value you
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