BD & Customer Service Representative - UK

Lonité is a Swiss lab-grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland.Our primary role is not to be dealers in the diamond trade but to provide emotional support.Our cremation diamonds and jewelry reunite our clients and their deceased loved ones by keeping them close to our hearts.Moved by so many loving stories, our employees are dedicated to providing care and comfort to needy families.ROLE AND RESPONSIBILITIESEngage with customers by providing warm and sincere customer service.Customer inquiries are managed from order placement until delivery.Responding to customers' queries promptly and effectively via emails, phone calls, and Zoom meetings + office meetings (if a customer requests).Identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness and maintain a positive customer experience.Support the logistic circuit development in your region.Support the IT, Marketing, and Communication teams and activities to help boost sales and enhance customer experience.Attend International Professional Fairs when scheduled to develop B2B opportunities for the company.Documenting processes and logging technical issues and customer compliments and complaints.Analyze customers' feedback on product ranges and new releases and prepare reports.Keeping informed of industry trends and new CRM technologies.Other duties assigned by the management.QUALIFICATIONS AND EDUCATION REQUIREMENTSA Bachelor's degree in marketing, communications, advertising, business management, or a related field is preferred.At least two years as a Customer Service Specialist or a similar Customer support role.Extensive experience gathering and interpreting customer experience information.Knowledge of online customer engagement platforms and channels.Proficiency in MS Office, Google Drive, and any CX or CRM software.Exceptional interpersonal skills and a client-centered approach.Excellent organizational and time management abilities.Superb communication, collaboration, and problem-solving skills.Able to work on weekends and retail hours.Salary composition: hourly salary + commission + bonus