Beauty & Fitness Assistant

Job title:?Beauty & Fitness Assistant
Department:?Beauty & Fitness
Inspired & supported by:?Head Therapist
Salary: £29,380 (including service charge)
Your purpose will be:?To be responsible for exceeding member expectations on a day to day basis, whilst ensuring that the Fitness Areas and Activities are promoted and run effectively. This role requires a proactive individual with strong organizational skills, a keen eye for detail, and exceptional interpersonal abilities. By ensuring the smooth operation of our fitness facility, you will contribute significantly to the overall success of our establishment and the satisfaction of our guests.
You will be accountable for:
Ensuring the Fitness areas and equipment are maintained and presented as laid out in the Brand Standards

Assisting the Head Therapist in maintaining the highest standards of professionalism in all aspects of operations

Ensuring all treatments are carried out to the highest standards and targets are met. To maintain the five star level of cleanliness required

Your key responsibilities & contribution will be:
Operational Excellence: Overseeing the day-to-day running of all fitness-related activities, ensuring the smooth functioning of our facility.

Maintenance and Presentation: Upholding high standards of cleanliness and maintenance for all gym equipment and ensuring the professional presentation of our colleagues.

Continuous Development: Engaging in ongoing training and self-development to stay abreast of industry trends and best practices.

Booking Management: Facilitating fitness and therapy bookings efficiently, ensuring optimal utilization of our resources.

Safety and Compliance: Prioritizing health and safety protocols to create a secure environment for all patrons and staff members.

Customer Relations: Handling complaints with professionalism and addressing them promptly to maintain a positive customer experience.

Promoting Engagement: Infusing the environment with fun and humor to create an enjoyable experience for all users.

Administrative Duties: Managing miscellaneous administrative tasks such as providing relevant information, operating the switchboard, answering queries, controlling float, completing administration query forms, and accurately recording income receipts.

Qualifications What you will need to do this role:
Passion for customer service and providing outstanding treatments to all guests

Previous experience in a luxury environment or day spa

Trained in body treatments, facials, manicure and pedicure

Outstanding communication skills, both written and spoken

Enthusiastic and positive personality

Excellent attention to detail

Highly organised and able to work independently

Flexibility to work shifts and weekends

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information Whats in it for you?
Competitive salary and benefits including pension and life assurance
31 days of holiday including public holidays (increase to 33 days after 5 years)
Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
Free stay at The Savoy after successful completion of probation
50% discount at our iconic American & Beaufort Bars
50% discount at our world-famous Afternoon Tea
50% discount at our spa and florist
50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
Laundry services & dry cleaning for uniformed and non-uniformed colleagues
Colleague gym facility and Virgin Active gym membership discount
Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
Employee assistance programme
Annual optician reimbursements for eye tests and glasses
English language classes
Colleague restaurant
Local F&B, retail and gym discounts
Interfaith prayer room
Wellness room
Cycle to work scheme
Competitive salary and benefits including pension and life assurance
31 days of holiday including public holidays (increase to 33 days after 5 years)
Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
Free stay at The Savoy after successful completion of probation
50% discount at our iconic American & Beaufort Bars
50% discount at our world-famous Afternoon Tea
50% discount at our spa and florist
50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
Laundry services & dry cleaning for uniformed and non-uniformed colleagues
Colleague gym facility and Virgin Active gym membership discount
Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
Employee assistance programme
Annual optician reimbursements for eye tests and glasses
English language classes
Colleague restaurant
Local F&B, retail and gym discounts
Interfaith prayer room
Wellness room
Cycle to work scheme

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