Benefits Welfare Advisor

DK Recruitment are recruiting for a Benefits & Money Advisor to join our team. In this role, you will deliver a high-performing, customer-focused service, ensuring the provision and development of quality advice and information on money, benefits, and other social welfare matters.
About the Role:

• Contribute to the organization’s corporate objectives by delivering a proactive and preventative income management service.
• Increase awareness and promote benefit entitlements, fostering a culture of payment and assisting in maximizing customer income.
• Provide information, training, and advice to colleagues on welfare and benefit-related matters.
• Assist in improving services, and help in developing policies and procedures.
• Deliver training to customers on benefits, money management, and budgeting, emphasizing their rights and responsibilities.
• Manage a caseload of complex benefit appeal cases and represent customers at hearings as needed.
• Stay informed on relevant legislation, regulations, and best practices, especially in relation to welfare benefits and Welfare Reform.

Who We Are Looking For:
The successful candidate will have the following skills and experience:

• Proven experience in providing advice on money, benefits, and welfare.
• Experience in calculating benefit entitlements, identifying errors, and addressing under-claimed benefits.
• Strong ability to communicate effectively with customers, often in sensitive and emotional situations.
• Comprehensive knowledge of available benefits and the process for claiming them, including those for EU nationals.
• Experience with benefit appeals and tribunal representation.
• Excellent verbal and written communication skills.
• A commitment to delivering high-quality customer service and continuous improvement.
• Flexibility to work some weekends and evenings as needed.
• A valid UK (or equivalent) driving license and access to a vehicle.

What's In It For You:

• A competitive salary of £35,000 per annum.
• Remote working, offering flexibility and a positive work-life balance.
• Opportunities for professional development and training.
• A chance to make a tangible difference in the lives of customers by helping them navigate financial challenges.
• Supportive team environment focused on continuous improvement and customer care.