Bilingual Customer Service Advisor - Dutch

Are you fluent in Dutch and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, ready to tackle challenges head-on? If so, we have the perfect opportunity for you! We are actively seeking a dedicated Bilingual Customer Service Advisor – Dutch to become an integral part of our dynamic team.

As a Bilingual Customer Service Advisor, you'll need excellent communication and professionalism, prioritising customer satisfaction. You'll handle client inquiries using your knowledge of resource materials and assist with information systems products and services. Your responsibilities include managing and resolving tickets, ensuring first-contact resolution with courtesy and discretion. Timely issue reporting, tracking, and escalation are crucial. Adhering to data protection and information security policies is essential, and you'll also be flexible in taking on additional duties as assigned.

Hours of Work: 37.5 hours per week between Monday – Friday (09:00am-17:00pm)

Bilingual Customer Service Advisor – Dutch Requirements:

• Bilingual fluency in English and Dutch required. 
• Ability to identify, analyse, diagnosis and resolve issues.
• PC literacy
• Resilient and customer focussed.
• Communication - Demonstrates strong verbal, written, and listening skills.
• Professionalism - Exhibits a strong work ethic, actively works towards excellence.
• Adaptability – Able to cope with changing demands and priorities.
• Experience of Customer care call centre environment

Bilingual Customer Service Advisor – Dutch Benefits:

• A competitive basic annual salary of National Minimum wage
• 20 days holiday P/A (pro rata part time)
• Central location
• A comprehensive training programme.
• Fun and friendly environment
• Hourly, daily and weekly incentives

Meet the Organisation: Who We Are and What We Do

Tele Prospects Ltd is a well renowned and established Customer engagement specialist business and is part of a large and diverse group of businesses that operate across many separate sectors including media, financial services, legal and software development.  With offices in London, The Midlands, Wales, The North of England, and India, the combined businesses employ over 450 employees, that are focussed in providing our customers with high quality products and services, that are backed up with rigorous customer service and care.

If you believe you're a perfect match for the thrilling Bilingual Customer Service Advisor – Dutch position, don't wait another moment – apply now!