Branch Domiciliary Manager - BRIGHTON

Branch Manager
Brighton and Hove
Salary - £43, 470
Job Purpose
The Branch Manager is responsible for overseeing the day-to-day operations of the branch and ensuring the success of the care team who provide personal care services to service users. This role is key to the effective management of the branch, ensuring there are enough qualified care workers to meet service demands and that care standards are consistently met. The Branch Manager is also accountable for compliance with internal quality standards, regulations, and contract requirements. Additionally, this role includes managing the rostering process, ensuring care plans are updated, and making sure care workers receive correct remuneration.
Relationships
Internal and Management

• Accountable to the designated Regional Managers for service delivery, recruitment, and ongoing employment of care workers and support staff.
• Collaborates with internal stakeholders, supported by the Regional Manager and Regional Director.

External

• Occasionally represents the business in meetings with regulatory inspectors, social workers, service user advocates, healthcare professionals, and others.

Key Duties/Responsibilities
Business Management

• Manage the branch to meet or exceed business objectives and growth targets.
• Control resources and manage budgets effectively.
• Monitor and report on Key Performance Indicators (KPIs), whether internal, regulatory, or contractual.
• Provide management data and reports to senior management as needed.
• Contribute to business planning and strategy.
• Ensure sufficient staffing levels to meet demand and future growth.
• Support marketing efforts and contribute to contract bids, including presentations.
• Implement and maintain robust administrative systems and ensure compliance with group policies.
• Oversee invoicing, payroll, and accounts payable.
• Ensure effective communication within the branch and with service users and stakeholders.
• Maintain accurate and secure records of business activities in line with policies and legislation.
• Stay informed about local market trends and conduct competitor analysis.

Service Delivery

• Oversee the effective operation of high-quality care services in line with group and regulatory standards.
• Promote dignity, independence, and continuous improvement in care services.
• Ensure care plans are developed through rigorous needs and risk assessments.
• Involve service users and their families in care planning and delivery.
• Take appropriate action to mitigate risk to service users.
• Work with partner agencies (e.g., healthcare professionals) in developing care packages.
• Ensure staff are assigned appropriately based on skills and service requirements.
• Monitor work rotas to ensure services are delivered on time and as agreed.
• Ensure care workers follow the service plan and regulatory standards.
• Maintain accurate records of service delivery and manage the on-call rota.
• Implement contingency plans when necessary.
• Ensure compliance with relevant legislation and standards.

Quality Assurance

• Assess and improve service quality regularly.
• Implement quality assurance processes in line with policies and regulatory standards.
• Review services with users and care partners at appropriate intervals.
• Handle complaints per group procedures and contribute to the review of incidents.
• Use feedback to improve service delivery.

Managing People

• Lead the team by example, fostering high standards and a positive work environment.
• Manage staff recruitment, competence, and performance in line with group policies.
• Ensure recruitment processes are fair and in compliance with regulations.
• Identify training and development needs, arranging appropriate programs.
• Provide direct training to staff where needed.
• Handle performance management, including disciplinary matters.
• Manage absence and maintain accurate absence records.
• Ensure adherence to equal opportunity and anti-discrimination policies.
• Keep accurate and up-to-date staff records.

Managing Relationships

• Build and maintain effective relationships with commissioners, partner agencies, and internal teams.
• Maintain positive relationships with regulatory bodies.

Regulatory Compliance

• Ensure compliance with all relevant regulatory requirements, including care service delivery and business administration.
• Maintain necessary professional registrations and structured records for regulatory compliance.
• Collaborate with regulatory bodies and senior management on compliance matters.
• Develop and implement plans for improvement based on regulatory feedback.

Health and Safety

• Implement health and safety systems in line with group policies.
• Ensure risk assessments and safety measures are in place.
• Ensure staff understand their health and safety responsibilities.
• Provide health and safety reports as needed.

Other

• Represent the organization professionally at all times.
• Promote effective and timely communication within and outside the organization.
• Uphold confidentiality and adhere to data protection policies.
• Participate in staff development, training, and performance appraisals.Person Specification

Essential Competencies

• Strong understanding of care principles and regulatory frameworks.
• Knowledge of health and safety practices and risk management in the care sector.
• Familiarity with the home care market.
• Understanding of business management and development principles.
• Commitment to equality and diversity.
• Excellent interpersonal, communication, and written English skills.
• Competency in Microsoft Office and basic accounting/budgeting skills.

Personal Attributes

• Professional appearance and demeanor.
• Passionate, driven, and compassionate.
• Leadership ability and a commitment to inspiring others.
• Empathetic, patient, and able to listen to others.
• Dependable, flexible, and well-organized.
• Ability to handle pressure and respond to unexpected challenges.
• Committed to continuous professional development.

Desirable Competencies

• Knowledge of public sector commissioning processes.
• Ability to manage care support services, recruitment, HR issues, and complaints.
• Skills in dispute resolution, project management, and training delivery.

Qualifications/ Licenses

• GCSE Maths and English (or equivalent).
• NVQ/QCF level 5 diploma or RMA (or equivalent).
• Full driving license or ability to travel independently.
• Enhanced DBS/Access NI Disclosure (where applicable).