Branch Manager

Freightserve recruitment are looking for a Branch Manager for a well established Freight Forwarder. The company are based in The Wythenshawe area.

Duties and Responsibilities

Leadership & Team Management

• Lead, mentor, and support team members in achieving their goals and targets.


• Line manage staff, oversee day-to-day operations, and ensure efficient performance.


• Provide training, supervision, and maintain staff training records.

Operational Management

• Oversee import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.


• Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.


• Communicate and report internal leads to sales and customer service teams.


• Ensure accurate quotations are processed, communicated within two hours, and recorded.


• Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.


• Manage Manchester warehouse operations and maintain smooth workflow.

Sales & Customer Management

• Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.


• Build and maintain strong customer relationships, addressing queries and concerns.


• Report sales activities and ensure ongoing communication with the network.

Financial & Procurement

• Authorise and scrutinise invoices, ensuring compliance with company policies.


• Oversee department cost capture, ensuring timely and accurate financial reporting.


• Ensure value for money in procurement processes

Compliance & Reporting

• Attend business and Health & Safety meetings, ensuring that decisions align with company policies.


• Ensure timely generation of reports and submission to line management.

Skills, Experience and Competencies

• Proven experience in leading and managing teams effectively.


• Comprehensive understanding of import/export operations and regulatory compliance.


• Strong background in health and safety management, ideally within a warehouse environment.


• Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.


• Solid financial management skills, particularly in cost tracking and invoice processing.


• Fluent in both written and spoken English, with the ability to communicate clearly across all organisational levels.


• Capable of working collaboratively in a team as well as independently with confidence.


• Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.


• Proficient in IT, including Microsoft Office 365 (Word, Excel).

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.