Branch Manager

Are you ready to lead and drive excellence in service management? Stannah, a trusted name in lift solutions, is seeking a Branch Manager to oversee our operations and uphold our commitment to safety and service excellence in our well-established Gateshead Branch.

The maintenance and repair division of Stannah, specialises in providing 24-hour maintenance, repair, and services for lifts, stairlifts, and lifting equipment across residential, industrial, and commercial sectors.

The Gateshead Branch holds a substantial mixed portfolio ranging from the North of England across to Whitehaven and down to Lancaster with it's largest concertation in Newcastle, spreading then south to Northern areas of York . Services include the provision of comprehensive planned preventative maintenance, repair and modernisation supply for all manner of stairlifts, platform access products, passenger, good and service lifts plus escalator and moving walkway products, including those from the wide range of new Stannah products as well as a portfolio of other world-class OEM’s equipment

The considerable potential for continued business growth in this region requires an energetic and experienced Lift Industry professional, capable of growing the business in the face of strong regional and national competition, by providing successful leadership to the c.40 staff in the Branch

Job Responsibilities:

Reporting to the Service Director, the Branch Manager job will be accountable for every aspect of Branch performance, from its current and future profit and portfolio mix , as well for building and implementing a long term sustainable growth strategy for the Branch. Your responsibilities include:

• Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
• Team Management: Lead a dedicated team to ensure optimal performance and development.
• Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
• Financial Management: Drive profitability through effective budget management and strategic decision-making.
• Operational Excellence: Oversee service provision, including maintenance, repairs, and installations, adhering to company standards and policies.

Skills and Experience:

• Proven track record in service management within a comparable industry, ideally lift industry
• Strong leadership skills with the ability to motivate and develop teams.
• A strategic business outlook for service in the Lift industry with knowledge of our chosen markets an advantage.
• Excellent communication and interpersonal skills.
• Commercial acumen in managing B2B and B2C relationships.
• Relevant business or management qualification

If you are looking for a Lift Manager job or Lift Branch Manager job, click the apply now button to send your CV.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• Management Bonus
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking
• Company Funded LinkedIn Learning Account
• Car Allowance
• Private Medical Insurance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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