Branch Manager
Posted 21 hours ago
- Samlesbury, Lancashire
- Any
- External
- Expires In 3 months
As Branch Manager, you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams.
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
How will your days look?
In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale.
What can we offer you?
Company Car
30 days holiday, inclusive of bank holidays
Contribution to Group Personal Pension Scheme
Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Potential to earn bonus payments above your basic salary
About you
Hardworking individual with the ability to work in a team and independently in a fast-paced environment
Ability to show great attention to detail
Ideally, you will have previous management experience in the service industry.
Commercial awareness
People management
Excellent customer service and communication skills
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
This role is 40 hour per week contract, working across the week as branches are open on the weekend.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office is based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition we operate a reservation contact centre.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories.
TPBN1_UKTJ
At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
How will your days look?
In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale.
What can we offer you?
Company Car
30 days holiday, inclusive of bank holidays
Contribution to Group Personal Pension Scheme
Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Potential to earn bonus payments above your basic salary
About you
Hardworking individual with the ability to work in a team and independently in a fast-paced environment
Ability to show great attention to detail
Ideally, you will have previous management experience in the service industry.
Commercial awareness
People management
Excellent customer service and communication skills
Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
This role is 40 hour per week contract, working across the week as branches are open on the weekend.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office is based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition we operate a reservation contact centre.
It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories.
TPBN1_UKTJ